Terms & Conditions

Ulithorne Wines Pty Ltd
PO Box 628
Kent Town DC SA 5071

Sales Enquiries – sales@ulithorne.com.au
Account Enquiries – admin@ulithorne.com.au

  

Refund & Return Policy

Should you receive a product that appears to have been Damaged in Transit you can:
Refuse to accept delivery of the product and demand the delivery company Return the product to Sender. We will then either:
provide you with replacement product if available;
provide you with an alternate product of your choice from our range to the total value of the damaged product; or provide you with a full refund.

If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
provide you with replacement product if available;
provide you with an alternate product of your choice from our range to the total value of the damaged product; or
provide you with a refund to the value of the damaged product.

Should you receive a product that is different to the one you ordered, we will either:
pay for the return of the product and provide you with the correct product if available;
refund the difference in value if the received product is of lower value than the ordered product; or
pay for the return of the product and provide you with a full refund.

Should you receive product that is faulty or corked, we will either:
pay for the return of the faulty or corked product and provide you with replacement product if available;
pay for the return of the faulty or corked product and provide you with alternate product of your choice from our range to the total value of the faulty or corked product; or pay for the return of the faulty or corked product and provide you with a full refund.