TERMS & CONDITIONS

Ulithorne Wines Pty Ltd
PO Box 628
Kent Town DC SA 5071

Sales Enquiries – sales@ulithorne.com.au

Refund & Return Policy
If you receive a product that appears to have been damaged in transit, please refuse to accept delivery of the product and request the delivery company return the product to sender. We will then either, resend your order (if available), provide you with an alternate product of your choice for the full value of your order, or provide you with a full refund.

If you have already accepted delivery and then notice the product has been damaged during transit, please contact us. We will then either provide you with a replacement of the damaged item (if available), provide you with an alternate product of your choice from our range to the total value of the damaged product, or provide you with a refund to the value of the damaged product.

If you receive a product that is different to the one you ordered, please contact us. We will then pay for the return of the product and provide you with the correct product (if available), refund the difference in value if the received product is of lower value than the ordered product, or pay for the return of the product and provide you with a full refund.

If you receive product that is faulty or corked, please contact us. We will then pay for the return of the faulty or corked product and provide you with replacement product if available, pay for the return of the faulty or corked product and provide you with alternate product of your choice from our range to the total value of the faulty or corked product, or pay for the return of the faulty or corked product and provide you with a full refund for the total value of the faulty or cocked product.